Refund policy

Returns & Refund Policy

Last updated: 27 September 2026

We want you to be happy with your purchase. This Returns & Refund Policy explains how returns, cancellations and refunds work for purchases made through our online store.

Change of Mind Returns

If you purchase a product from us online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

If you wish to cancel your order, please contact us in writing within 14 days of receiving your order. You will then have a further 14 days to return the goods to us.

Returned products must be unused, unopened and in their original packaging.

You are responsible for the cost of returning an item when exercising your change-of-mind cancellation right, unless otherwise required by law.

Once we receive the returned goods, we will process your refund in accordance with your statutory consumer rights.

Products That Cannot Be Returned

Certain products may be excluded from the 14-day cancellation right where they are not suitable for return for health or hygiene reasons once they have been unsealed.

For example, haircare or personal-care products that have been opened or unsealed may not be eligible for a change-of-mind return where the relevant health or hygiene exception applies.

This does not affect your legal rights if a product is faulty, damaged or not as described.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or is not what you ordered, please contact us as soon as possible at info@salonsia.ie

Please provide your order number and, where appropriate, photographs of the product or packaging so that we can assess the issue.

Your statutory consumer rights apply to faulty, damaged or incorrectly supplied products. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

If a product is faulty or otherwise does not meet the required standards, we will cover the appropriate return costs in accordance with your statutory rights.

Refunds

Where you are legally entitled to a refund, we will refund you using the original payment method unless otherwise agreed.

For a valid online cancellation, refunds are generally due within 14 days of us being informed of the cancellation, although we may wait until we have received the returned goods or you have provided evidence that they have been returned.

For a change-of-mind return, the original standard delivery cost may be refundable where required by law. Any additional cost resulting from choosing a more expensive delivery option may not be refundable.

In-Store Purchases

Purchases made directly in our salon are subject to a different return policy from online purchases.

If you purchase an item in-store and subsequently change your mind, there is generally no automatic legal right to a refund or exchange. Any goodwill returns or exchanges offered by us will be subject to the terms provided at the time of purchase.

Your statutory rights regarding faulty or incorrectly described goods are not affected.